Return Policy

RETURN & REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

REQUIREMENTS:
1. Once you want to return a product, please send us a return/exchange request to mail@babyvyne.com including the following details:
  • Your order number
  • Name of the product which you need to return or exchange
  • Evidence picture/video showing the problem/defect 

2. To be eligible for a return, your item must be in its original condition unwashed, unused and undamaged. It also need to be in the original packaging with all the original labels. If not, the buyer will be responsible for all incurred fees and no refund will be issued. 

 

RETURN SHIPPING:
Please use registered mail with online delivery tracking number for returns. If the returned order could not be tracked during transit, a safe reception could not be guaranteed by us. We hope for your understanding on this.
In the following cases, you will be responsible for paying the shipping costs for returning your item.

1. Incorrect order:
If you ordered a wrong product or an incorrect size, you need to pay for the shipping fee both ways (to and from our warehouse) if you want a replacement. If you choose refund, we will refund the original product price.

2. Unwanted item: 
If you no longer want the item, please contact us within 14 days of receiving the product for a return

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Any addresses on the parcel is not approved as return address. Returned package without authorized return address from customer service representatives will not be refunded or exchanged.

 

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, you will be automatically refunded on your original payment method within 10 business days. Shipping costs of the original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank; there is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at mail@babyvyne.com.

 

REFUSED PACKAGES
A $15 Non-Delivery Fee will be charged for refused shipments.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like leggings, socks and accessories.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.